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Getting started 🚀

Connect your first channel to start receiving conversations in ACME Assist.

Connect a channel

Forward your support address to the address ACME Assist assigns your workspace, or add a DNS record so ACME Assist can receive mail for your domain directly.1

support@your-company.acme.io

Install the ACME Assist app in your Slack workspace and choose which channels to connect. Messages that mention the bot are turned into conversations.

Add the embed snippet to your site. The widget opens a conversation directly in ACME Assist, with no email round trip.

<script src="https://cdn.acme.io/widget.js" data-workspace="globex"></script>

The ACME Assist web widget once installed

What if my email provider doesn't support custom DNS records?

You can still forward mail to the address ACME Assist assigns your workspace instead of connecting your own domain.

Reply without leaving the keyboard

Once a conversation comes in, press ++cmd+enter++ to send your reply and move straight to the next conversation in the queue.

Next steps

Once a channel is connected, review roles and permissions before inviting your team, so each teammate gets the right level of access from the start.

Need help?

Need more help? Email support@acme.io or start a conversation from the in-app widget. Our team typically replies within a few hours.

  1. DNS changes can take up to 24 hours to propagate, so conversations sent to your custom domain may not arrive immediately after setup. ↩